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KONTAKT
Contact Us
Write us an eMail:
GERMANY, GÜTERSLOH, BERENSWEG 22B, 33334
FAQ
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How much does the shipping cost?We take care of all shipping costs. It is part of our user-friendly service.
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How long does my shipping take?Based on our experience, the average delivery time for an order is approximately 2-3 weeks. Often the package arrives earlier. Sometimes the package may be delayed due to increased order volume during holidays
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How can I view the status of my order?You can track the current status of your order in the my orders section of your personal profile.
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My order has already taken longer than 3 weeks? What should I do?Please contact us in such a situation. We will find out about the situation, solve it and let you know immediately.
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How long will the package be sent after I make my payment?The order confirmation time is 1-2 days. You can track the status of your order at any time in the my orders section of your personal profile.
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My product arrived damaged!Sorry. It is extremely rare, but unfortunately it happens. The postal workers probably didn't know there were such great items in the box and that's why they were so rude. You have 2 days after receiving the package to contact us if this situation happened to you. Contact us within this time and we will definitely understand your situation and help you.
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How can I submit a refund request?Get in touch with us using the contact form above or via the online chat. Briefly describe your situation and we will respond to you as soon as possible
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How are returns and exchanges carried out?We will treat your question individually, understand the situation and ask you to send the goods to our business address. Depending on the situation, we may incur shipping costs, but this decision is solely at our personal discretion. After receiving your goods and confirming the previously agreed situation, we will refund you the money for the goods or send you a new, identical one.
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